Alia Privacy Policy

(This privacy policy became effective on September 20, 2018)

Welcome to Alia!

Alia is a benefits program that enables independent housekeepers and other domestic workers (“Cleaners”) to receive access to work-related benefits from their customers (“Clients”) that are typically unaffordable especially for independent contractors. By participating in Alia, Cleaners will build deeper relationships with their Clients and earn more sustainable livelihoods. Alia benefits come in the form of Alia Benefits Credits (“Credits”) for providing services to Clients. Clients award Cleaners with Credits by purchasing them in the name of individual Cleaners. Cleaners can use Credits to purchase certain products and services from the Alia store (“Store”).

This privacy policy applies to both Cleaners and Clients, and is part of our Terms of Use.

This policy applies only to the website, including all of its pages and subpages, and to no other website or entity that we may link to.

By using Alia, you accept the ways in which we collect and use your information as described in this policy. If you do not agree with all or any part of this policy, please delete all cookies from your browser cache after visiting Alia, and do not visit or use Alia. Your continued use of Alia means you agree to the terms of this policy.

Information We Collect from Everyone

Whether you are a Client or a Cleaner, you will provide us with the following information to begin using Alia:

  • First and Last Name
  • Email Address
  • Mobile Phone Number
  • Mailing Address

Information We Collect from Clients

To award Credits to a particular Cleaner, you will provide us with the following information:

  • Monthly Credit Purchase Amount
  • Cleaner's First and Last Name
  • Cleaner's Mobile Phone Number
  • Cleaner's Preferred Language

When you sign up to make monthly Credit contributions, you will also need to provide the following financial information to our payment processor, Stripe. Stripe's privacy policy is here. We never collect, store, or share your financial information. Stripe uses your financial information to create a secure token so that we can identify your payment, but we never see any of your financial information, and cannot provide it to others.

  • First and Last Name
  • Credit Card Number
  • Credit Card Expiration Date
  • Credit Card Security Code (CVV)
  • Billing Address
  • Payment Amount
  • Email Address

Information We Collect from Cleaners

To receive Credit awards from your Client, you will provide us with the following information:

  • First and Last Name
  • Email Address
  • Mobile Phone Number

Information We Collect While You Use the Alia Website

To provide you with the best possible experience, we collect certain information while you visit Alia, such as the pages you visit, whether you access Alia from a mobile device or a computer, the web browser you use, your IP address, and how you found Alia (Google search terms, referral websites, etc.).


We may use computer “cookies” to determine whether you have visited Alia before and to customize your experience, but we do not allow any third-party advertising cookies on our site. Our payment processor Stripe may also use cookies to make your payment experience more safe and to prevent credit card fraud. If you do not know what a “cookie” is or what it is used for, go here.

How We Share Your Information

We will never share, sell, disclose or reveal the information you provide to us or that we collect from you with anyone, except in the following circumstances:

  • If you are a Client: we may share your full name and mobile phone number or email with your Cleaner to ensure that you are awarding Credits to the correct Cleaner. We may share the amount of Credits you award(ed) your Cleaner each month and a history of the Credit purchases you made on your Cleaner's behalf.
  • If you are a Cleaner: we may share your full name and mobile phone number with you Client to ensure that you are receiving Credits from the correct Client.
  • For Everyone: We may share your data with third parties who provide services on our behalf. All our third-party service providers are required to take appropriate security measures to protect your data in line with our policies. We do not allow them to use your data for their own purposes. We permit them to process your data only for specified purposes and in accordance with our instructions.

    We care very much about your privacy, but if our lawyers tell us we have to disclose your information to comply with the law, to satisfy a valid search warrant or a subpoena, or to protect the safety and security of the Alia web site and its users, employees, and service Cleaners, we will do our best to let you know by email beforehand (unless our lawyers tell us we aren't allowed to tell you).

Changes to this Policy

As Alia grows and we build new features to make it even more useful to you, we will make important changes to this policy. But before we do, we will let you know by posting an announcement on the site or sending you an email. And as always, if you keep using Alia after we change this policy, that means that you accept the new policy.

If you have any questions, please email